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STORE POLICY

Welcome to TIWSS! We want to ensure that your shopping experience with us is seamless and enjoyable. Please review the following policies that govern your use of our website and the purchase of products.

Order Placement and Processing

 

  • Order Placement: By placing an order through our website, you agree to provide accurate and complete information for all purchases.

  • Order Processing: Orders are typically processed and dispatched within [1-3] business days. Please note that processing times may vary based on product availability, supplier processing, and other factors.

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Product Information and Availability

 

  • Product Information: We strive to provide accurate and detailed product descriptions. However, product colors, dimensions, and other attributes may vary slightly due to differences in screens and manufacturing variations.

  • Product Availability: While we make every effort to ensure stock availability, some items may be subject to availability from our suppliers. In the event that an item is out of stock or unavailable, we will notify you promptly and provide possible alternatives or a refund.

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Shipping and Delivery

 

  • Shipping: We partner with various suppliers worldwide to bring you a diverse range of products. As a result, shipping times may vary based on the product's origin and destination. Estimated shipping times can be found on the product page.

  • Delivery: We are not responsible for delays in delivery or any issues arising during the shipping process once the order has been dispatched. We will, however, do our best to assist in tracking and resolving any delivery issues.

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Returns and Refunds

 

  • Return Policy: Please refer to our dedicated Return Policy for detailed information on our process for returns, refunds, and exchanges.

  • Refund Process: Refunds will be issued to the original payment method once the returned item is received and inspected, subject to adherence to our Return Policy guidelines.

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Customer Support

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  • Contact Us: For any inquiries, concerns, or assistance, our customer support team is available.

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Privacy and Security

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  • Privacy: We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information.

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Changes to Store Policy

 

  • We reserve the right to modify, amend, or replace our Store Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.​

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Contact Information

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